Employment Opportunities

Work with TDF!

About TDF

TDF is the oldest not-for-profit performing arts service organizations in the country. While we are perhaps best known for our TKTS Booths in Times Square, we have been dedicated to bringing the arts to everyone for over fifty years through a variety of programs and initiatives:

Expanding Access
For people who would love to experience the arts, but think it’s not for them, we’re removing barriers - distance, cultural, physical, financial, age, opportunity.

Cultivating Communities
 
We reinforce the spread of live theatre and dance beyond Broadway in neighborhoods and schools all over the five boroughs. We engage, educate and encourage people to make the performing arts a vital part of their lives; creating not just more audiences, but more diverse ones.

Supporting the Makers
We actively enable the creators, players and storytellers, offering and integrating our extensive research insights.

When a position becomes available, the job posting will be noted below. 

TDF is an Equal Opportunity Employer (EOE). We are committed to diversity in all areas of our work, both in our programs and in our workplaces. We encourage applicants with a unique cultural perspective inclusive of race, ethnicity, gender identity or expression, class, physical ability and sexual orientation. 

JUMP TO: Ticket Department Associate | Customer Experience Specialist 

TICKET DEPARTMENT ASSOCIATE
Position Type: Full Time Permanent

About the Position
The Ticketing Department at TDF is responsible for handling all ticket requests for our 66,000 membership base who purchase discounted tickets to Broadway and Off Broadway shows. The Ticket Department Associate reports to the Ticket Department Manager and will work with the Ticketing staff to create new offers for members, correspond with company managers and box offices about current sales and manage ticket inventory. Other duties include customer service relating to ticketing. The work for this position has the possibility of a hybrid remote/in office schedule, which is typically 35 hrs/week. Some flexibility may be required to work around show performance schedules. Responsibilities include but are not limited to:

  • Responding to company managers and box offices to set up new show offerings including creating an offer with appropriate promotional material, images, theatre information and caveats about seating, accessibility, etc. This requires knowledge of the theatre and editing skills.
  • Corresponding with company managers and box offices about ticket sales with speed and accuracy
  • Adding new ticket inventory or reducing unsold tickets upon request by company managers and box offices
  • Assisting the Ticket Department Manager and Associate Ticket Department Manager in the preparation of manifests for box offices, including printing of labels for Broadway shows and nearby Off Broadway theatres as well as emailing shows that issue electronic tickets in a timely fashion
  • Responding to customer inquiries that require ticketing department involvement
  • Notifying members when a performance is cancelled, there is a change in performance time and similar issues
  • Working on Saturdays on occasion to manifest weekend shows and deliver manifests to box offices on Saturdays and occasionally during the week

About You

  • You understand the importance of being able to effectively communicate, including being a good listener
  • You are a creative thinker and willing to use past experience and imagination to resolve issues
  • You have strong attention to detail and engage in due diligence in proofing all written correspondence
  • Experience with Tessitura is a plus but not mandatory

Compensation and Benefits
Salary range is $40k-$45k and an excellent benefits package is offered which includes medical, dental, vision and PTO.

To Apply
Please email a cover letter and resume to Resumes@tdf.org. You may also use this email address should you have any accessibility concerns regarding this position.

Start Date: December 2021



CUSTOMER EXPERIENCE SPECIALIST
Position Type: Full Time Permanent

About the Position
The Customer Experience Specialist and will provide customer service with a special focus on serving the organization’s 66,000-strong membership program and reports to the Marketing Manager. The goal of the customer service team is to foster customer satisfaction and increase audience retention. Our team uses Tessitura for ticketing and membership management. The work for this position has the possibility of a hybrid remote/in office schedule, which is typically 35 hrs/week. TDF is requiring all staff to be fully vaccinated and proof must be provided to Human Resources. Responsibilities include but are not limited to:
  • Respond to and resolve high-volume customer inquiries via telephone and email. TDF’s customer base exceeds 100,000 members – many of whom are very passionate about their relationship with TDF!
  • Oversee all incoming customer service inquiries received over the phone and make sure the team is accomplishing the goal of handling all calls and voicemails in a timely manner.
  • Cover office reception duties when the receptionist takes a lunch break.
  • Assist in maintaining a record of common responses to frequently asked questions.
  • Provide instruction for customers about how to: order tickets online, become a TDF member, renew a membership, access the TDF member site (logging in, setting up and/or revising passwords), and more.
  • Maintain clean, digital record keeping for customer service interactions.
  • Keep aware of evolving changes to TDF programs and policies through regular communication with all departments.
  • Assist in implementing new ideas and technology as the team strives to maximize efficiency and increase customer satisfaction.

About You

  • You understand the importance of being able to effectively communicate, including being a good listener. You know how to maintain a positive, empathetic and professional attitude toward customers at all times.
  • You work well with others and have a desire to learn and implement new ideas
  • Experience with Tessitura and or other CRM/Ticketing systems is a plus but not mandatory
Compensation and Benefits
Salary range is $40k-$45k and an excellent benefits package is offered which includes medical, dental, vision and PTO.

To Apply
Please email a cover letter and resume to Resumes@tdf.org. You may also use this email address should you have any accessibility concerns regarding this position.

Start Date: December 2021