Employment Opportunities

Work with TDF!

About TDF

TDF is the oldest not-for-profit performing arts service organizations in the country. While we are perhaps best known for our TKTS Booths in Times Square, we have been dedicated to bringing the arts to everyone for over fifty years through a variety of programs and initiatives:

Expanding Access
For people who would love to experience the arts, but think it’s not for them, we’re removing barriers - distance, cultural, physical, financial, age, opportunity.

Cultivating Communities
 
We reinforce the spread of live theatre and dance beyond Broadway in neighborhoods and schools all over the five boroughs. We engage, educate and encourage people to make the performing arts a vital part of their lives; creating not just more audiences, but more diverse ones.

Supporting the Makers
We actively enable the creators, players and storytellers, offering and integrating our extensive research insights.

When a position becomes available, the job posting will be noted below. 

TDF is an Equal Opportunity Employer (EOE). We are committed to diversity in all areas of our work, both in our programs and in our workplaces. We encourage applicants with a unique cultural perspective inclusive of race, ethnicity, gender identity or expression, class, physical ability and sexual orientation. 


JUMP TO: Marketing Manager | Tessitura Application Support Specialist

Marketing Manager
Position Type: Full Time Permanent

About the Position
The Marketing Manager reports directly to the Director of Marketing and Public Relations. This individual will assist with all marketing efforts with particular emphasis on TDF’s membership program, with a focus on serving the organization’s roughly 90,000 members who generated approximately $500,000 per year in ticket sales. For this program, this person will spearhead campaigns to increase acquisition of new memberships and retention of current members, grow ticket sales and increase brand awareness. Additional duties will be to assist as needed in the marketing efforts for other TDF programs, which include the TKTS Discount Booths, TDF Costume Collection, TDF Accessibility Programs, and TDF School, and Community Engagement Programs.

The work for this position has the possibility of a remote/office hybrid schedule, which is typically 35 hrs/week. Some evenings and weekends may be required. TDF is requiring all staff to be fully vaccinated and boosted and will require proof of vaccination. In this role, the right candidate will be responsible for but not limited to the following:
  • Planning marketing campaigns for membership renewals, acquisition and member ticket sales.
  • Overseeing TDF’s customer experience team
  • Analyzing and reporting data from TDF’s CRM database. Tessitura experience preferred, but not required
  • Using Wordfly and Tessitura to improve marketing practices
  • Regularly updating the membership webpages on TDF.org
  • Designing graphics for marketing needs and building email marketing campaigns
  • Coordinating across various departments to spread the message about the work that we do
About you
  • You have a love of the performing arts and a strong interest in making it accessible to all
  • You understand the importance of being able to effectively communicate and have a demonstrated ability to work effectively across departments to accomplish strategic initiatives and improve organizational performance
  • You are detail oriented with excellent time management and organizational skills
  • CRM savvy: You can analyze customer data, segment audiences, and implement new CRM tools to improve business practices.
  • Brand champion: You understand the importance of our brand voice and visual style.
  • Experience with Tessitura and or other CRM/Ticketing systems is required
  • Experience with WordFly and Photoshop is preferred but not mandatory
  • You possess between 2-4 years in marketing sales and/or memberships
  • You are a creative thinker and problem solver who works well with others and has a desire to learn and implement new ideas
Compensation and Benefits Salary range is $65,000-$75,000 and an excellent benefits package is offered which includes medical, dental, vision and PTO.

To Apply Please email a cover letter and resume to Resumes@tdf.org. You may also use this email address should you have any accessibility concerns regarding this position.

Start Date: June 2022


Tessitura Application Support Specialist
Position Type: Full Time Permanent

About the Position The Tessitura Application Support Specialist reports to the Managing Director. They work very closely with all departments including Technology, Finance, Ticketing and Development as well as with the Managing Director to prioritize work and project manage departmental objectives and needs. The Tessitura Application Support Specialist provides leadership in TDF's use of the Tessitura CRM platform in all areas of business to ensure the organization proactively moves towards the best possible use of the application. Role is main point of contact in the areas of troubleshooting, assisting and training end users on the platform. They are also involved in cross-departmental administrative objectives to establish business practices via the CRM.

The work for this position has the possibility of a remote/office hybrid schedule which is typically 35 hrs/week. Some evenings and weekends will be required as well as attendance at the annual Tessitura conference which has historically been held in person. TDF is requiring all staff to be fully vaccinated and boosted and will require proof of vaccination. In this role, the right candidate will have full ownership of but not limited to the following:
  • Serve as the primary power user of Tessitura for TDF in all departments
  • Serve as liaison between the Technology Department, Tessitura Network, and end users
  • Train end users in all departments as necessary on areas of application work
  • Work with various departments to ensure accurate reconciliation of Financials and troubleshoot any performance building errors, special requests, and system troubleshooting
  • Proactively strategize improvements to the user experience of the CRM based on member feedback
  • Provide regular reporting as required using a variety of custom reports and Tessitura Analytics and oversee implementation of Tessitura Analytics for TDF use. Create dashboards and widgets, which provide essential information to Executive management and department stakeholders
  • Institute and document auditing procedures for various areas of business including vendor creation, complementary membership management and programmatic initiatives.
  • Stay up to date with latest Tessitura features and requirements
About you
  • You are passionate about or have an interest in the performing arts and making it accessible to all
  • You understand the importance of being able to effectively communicate and have a demonstrated ability to work effectively across departments to accomplish strategic initiatives and improve organizational performance
  • You are detail oriented with excellent time management and organizational skills
  • You possess at least 2-4 years of experience using the Tessitura application as a generalist and experience in using customizations with Tessitura to meet unique business needs
  • You are a creative thinker and problem solver who works well with others and has a desire to learn and implement new ideas
  • Please note that knowledge of New York Theatre is *not* required in order to apply
Compensation and Benefits Salary range is $65,000-$75,000 and an excellent benefits package is offered which includes medical, dental, vision and PTO.

To Apply
Please email a cover letter and resume to Resumes@tdf.org. You may also use this email address should you have any accessibility concerns regarding this position.

Start Date: June 2022